How should a CNA respond to a patient expressing feelings of anxiety?

Listening attentively and providing reassurance is essential when a patient expresses feelings of anxiety. This approach demonstrates empathy and validation of the patient’s feelings, which can help foster trust and a sense of safety. When a CNA takes the time to actively listen, it allows the patient to feel heard and understood, which can be calming.

Reassurance offers the patient comfort, indicating that their feelings are valid and that they are not alone in experiencing anxiety. This support can also encourage the patient to express their concerns further, which can provide valuable insight into their emotional state and needs. By engaging in this supportive dialogue, the CNA can significantly contribute to the patient’s emotional well-being and help facilitate a more positive healthcare experience.