What is one of the primary functions of an ombudsman?

One of the primary functions of an ombudsman is to advocate for residents' rights. This role is crucial in long-term care facilities, as ombudsmen work to ensure that residents receive the care, services, and respect they deserve. They investigate complaints made by residents or their families and help resolve issues related to care, quality of life, and rights within the facility. By focusing on the rights of residents, ombudsmen play a vital role in safeguarding individuals from potential abuse or neglect and ensuring that their voices are heard in the care they receive.

In the context of the other options, providing emotional support for staff, training nursing assistants, and performing medical assessments are not primary functions of the ombudsman role. While supporting staff may be important in fostering a positive work environment, it does not align with the main responsibilities that define the ombudsman's advocacy for residents. Similarly, training nursing assistants is typically handled by nursing supervisors or designated trainers rather than an ombudsman, and performing medical assessments is within the scope of healthcare providers, not an advocate.